30 Day GuaranteeWe’re so sure you’ll love our planet-friendly products – but if you don’t, we’ll take them off your hands.
To lodge a return:
- Contact our customer service team here.
- Our customer service team will assist in generating your AusPost returns label.
Please note, customers are liable for return shipping costs. The cost of returning your parcel to us will be calculated by Australia Post based on your postcode and item(s) to be returned.
- Attach your label, drop your return off at an Australia Post outlet, and we’ll let you know when it’s been returned to us.
- Your refund will be processed and will appear in your account in 1-10 business days.
Terms of guarantee
- Please note that all returns requests require proof of a valid order receipt.
- We must receive your return request within 30 days of receiving the product.
- The following usage limits apply to all returns under the 30-day guarantee:
- Bamboo Toilet Paper - 2 rolls
- Bamboo Facial Tissues - 50% of 1 box
- Bamboo Paper Towels - 50% of 1 roll
- Standard Laundry Sheets - 5 sheets
- Stain & Odour Laundry Sheets - 5 sheets
- Reusable Bamboo Multi-Purpose Wipes - 3 sheets
- Stainless Steel Pegs Grade 316 - No pegs missing
- All products must be returned in the original packaging, and postage must be paid by the customer upon lodgement of return and will not be refunded.